Returns | Shipping Policy
Returns can be expensive, so please double check orders before finalizing a purchase!
Wesley’s offers store credit refunds if you aren’t 100% satisfied WITHIN the 14-day window available for returns (Sundays excluded from 14-day window) for all items that are not included in the Final Few Sale Category.
Customers are responsible for returning item(s) within or on the 14th day of the returns window time frame. There is a 14% restocking fee to cover shipping and processing fees for items sent after the 14 day return window. For items that are outside of the 14-day window for returns, Wesley’s has the right to deny.
We know the mail system can be slow sometimes! We are more than happy to work with our customers if the shipment is slowed for any reason after it has been shipped and we take the postmarked date on the return into consideration if it does arrive after the 14 day return period.
Wesley's holds the right to deny returns on items that are postmarked and shipped after the 14 day return window allowed for customers.
Wesley’s is not responsible for lost return items. It is the customers responsibility to track the return.
Items to be returned MUST be in new condition, with tags still attached. No signs of wear, wash, make-up, smoke, or deodorant are allowed on returns. Wesley’s holds the right to deny returns if they do not meet above-stated requirements.
FINAL FEW SALE ITEMS
ALL Final Few Sale items are final sale. No returns, exchanges, or refunds. If you have a question on sizing, please email us at firstname.lastname@example.org or message us on our Instagram account with sizing inquiries.
Shipping charges are non-refundable.
Please include a note describing item(s) being returned, the reason for return, your name, and email.
Wesley's is not responsible for item(s) that are lost, stolen, or damaged after the package leaves our facility, during handling of USPS, UPS, and other shipping methods, or has been scanned in as delivered to recipient.
We will do our best to help you track down any lost packages for customers, but if lost while handling by UPS or USPS, Wesley's is not responsible. Claims must be filed by the customer for the mishandling on behalf of UPS or USPS. For any discrepancies with damaged, stolen, or missing items when delivered; customers are responsible for contacting their local post office to file a claim.
Wesley's is not responsible for filing claims on items due to mishandling on behalf of the postal system.
Buyers are held accountable for all return or exchange shipping costs unless Wesley’s sends an incorrect size or item.
When returns are received/processed, Wesley’s will notify customers via txt or email confirming details on return/exchange. PLEASE check spam and junk e-mail for e-mail updates!
Returns will be processed in approximately 3-5 business days from the date of arrival.
If returns meet all necessary requirements to re-sale item(s), you will be refunded in the form of store credit within 24 hours of a return confirmation e-mail.
Once an order has been placed, we cannot cancel the order due to daily changes in store inventory.
Wesley's offers return refunds in the form of store credit only unless there is a mix up on our end. Store credit refunds do not expire and can be used at any time the customer is ready to use it. The original email address or phone number issued with the store credit must be applied at the checkout.
Wesley's issues store credit refunds as we bring in 10-12 news styles of clothing and accessories each week and we are confident we can help customers find an item(s) they'll love!
Wesley's issues refunds only if item's are defective when received outside of damage from mail. If damaged from the mailing system, customers must file a claim with USPS, UPS, or other mail service utilized. We are a small box store doing our best to provide quality items to our customers. We also offer refunds if there is a mix up on our end with a wrong item or size sent, or if an item is damaged and the form of mailer is undamaged. All other returns/exchanges will be issued in store credit that can be used at any time.
For all damaged packages from mailing, crushed, bent, etc., customers must file claims through the specific mailing service as that is out of our control once it has left our facility.